Conflict Resolution for
Community Managers
Date/Time: 4/3/2018 10:00 AM - 4/3/2018 2:00 PM
Venue: Online
Member Rate: $169
Non-Member Rate: $243
Developed specifically
to help managers diffuse everyday HOA conflict situations, this course teaches
the different approaches to conflict resolution and specific techniques to use
with various difficult personalities and groups. You will leave this
course feeling confident that you can manage any communication challenge –
from an irate homeowner to a contentious board meeting.
LEARNING OUTCOMES
·
Identify difficult
personalities and appropriate techniques for diffusing conflict with each
·
Manage unreasonable
expectations
·
Assert your professional
authority
·
Maintain a customer
service mindset
·
Manage group dynamics
including consensus building, facilitation and conflict between others
·
Develop a protocol for
communications during a crisis
WHO SHOULD TAKE THIS
COURSE?
Community managers and
support staff who want to improve their communication strategies
PREREQUISITES
None, prior attendance
in CMM200 is recommended.
CONTINUING EDUCATION
UNITS (CEUS)
4
COURSE LENGTH
4 hours
Registration for this event is closed.