Conflict Resolution for
Community Managers
Date/Time: 12/12/2017 - 12/12/2017, 10:00am - 2:00pm
Venue: Online
Address:
Member Rate: $165
Non-Member Rate: $239
Developed specifically
to help managers diffuse everyday HOA conflict situations, this course teaches
the different approaches to conflict resolution and specific techniques to use
with various difficult personalities and groups. You will leave this
course feeling confident that you can manage any communication challenge –
from an irate homeowner to a contentious board meeting.
LEARNING OUTCOMES
·
Identify difficult
personalities and appropriate techniques for diffusing conflict with each
·
Manage unreasonable
expectations
·
Assert your professional
authority
·
Maintain a customer
service mindset
·
Manage group dynamics
including consensus building, facilitation and conflict between others
·
Develop a protocol for
communications during a crisis
WHO SHOULD TAKE THIS
COURSE?
Community managers and
support staff who want to improve their communication strategies
PREREQUISITES
None. Prior attendance
in CMM200 is recommended.
CONTINUING EDUCATION
UNITS (CEUS)
4
COURSE LENGTH
4 hours
Registration must be submitted
the Thursday before the course date. Only pre-registered attendees will be
admitted. Walk-ins cannot be accommodated as limited materials are shipped to
the each class. CACM's courses are routinely sold out; therefore, anyone
attempting to register on site will not be admitted nor will they receive CEUs
for the course. Thank you for registering in advance. If you are unable to
register online, it indicates registration for this course is sold out or the
pre-registration date has passed. Please contact registration@cacm.org or
949-916-2226, ext. 322, for other options.
Registration for this event is closed.